For new CEO Sashidhar Jagdishan, top-end customers will continue to be a priority. But there will be an urgency to move with more force and ammunition to the semiurban and rural areas.
Loans to both retail and commercial borrowers have declined. Household stress is evident from the RBI data on bank credit.
The next round of NPAs will be retail and MSMEs. Will banks crumble under the weight of new NPAs and the Covid-induced financial crisis? Will debt restructuring shelter them from the storm?